Your Trusted Coachella Valley HOA Management Partner Since 1983.

Just want to say thank you to Heidi Grasl for always helping me out when I call, even if I’m asking for help on something that really isn’t her responsibility. She’s cheerful and helpful to work with. I’m trying to adjust to an AI assistant, but I’d rather talk to Heidi any day!

Rich Warfield and his team are the best! They’re a management company that any community would be blessed to have run their community.

I am always been very pleased with the responsiveness of this HOA management team! Debbie Spencer

The landscape representative showed up quickly and resolved the issue without problems.

We love Caren! So grateful for all her help, patience and knowledge. We’re all learning a lot from her. Yay Caren!

I have been a homeowner in Vista Montana for nearly 15 years. Throughout that time, our community has been professionally managed by Personalized Property Management (PPM) in Cathedral City. PPM employs an on-site manager, Rebecca Day, who provides valuable administrative and office support to our Homeowners Association. Rebecca is attentive, efficient, and consistently treats residents with the same courtesy and respect that she receives. In addition to her many responsibilities, she has become a highly valued and well-liked member of our community. PPM has consistently provided exceptional service to our Association. Their team responds promptly to requests and provides accurate, timely information whenever needed. I would highly recommend PPM to any community seeking a professional and reliable management company. Rich Warfield, President of PPM, possesses extensive knowledge and experience in all aspects of property management, including the complex laws and regulations governing homeowners associations in California. His expertise has been a tremendous asset to our community.

Personalized Property Management has been great ever since we moved into our new home. They have been responsive and efficient in any request or issue we have had. Great management company!

Personalized Property Management sincerely responded to our request promptly and Properly.Thank you very much for your service and care.

7-16-2026 Update… Personalized Property Management has worked with our Home Owners Association since inception. They deliver exceptional and timely service. Our Community Manager, Rebeca Day and the President, Rich Warfield, have been extremely helpful in daily management and guidance and support to the Board and the community. We would highly recommend this management company. Rebecca continues to deliver exceptional service! We appreciate you and your company! Update ** Rebecca continues to deliver excellent customer service. Her guidance in managing to our CC&R’s is top notch and very timely. I would highly recommend Personalized Property Management and especially Rececca Day! Rebecca Day is our Community Manager at Personalized Property Management. She is very hands on, responsive, and very thorough in our requests and assistance in the Board’s management of our community, Chelsea Estates, Bermuda Dunes, CA. We appreciate you Rebecca!

I’ve had a wonderful experience with Alan Bodin at PPM. He was so helpful and understanding. He followed up with my request and helped me resolve my issues. If I could give him a 10 star I would. Thanks again!

I worked with Caren Carnine-Oliva, property manager at Personalized Property Management in Cathedral City, CA on a very time consuming and difficult condominium project. I am a condo project underwriter and was working with Caren to try and get the condo project approved for Agency financing. The process require a lot of effort over a 3 week period. Caren was amazing in her service to our mortgage company in assisting me with everything I needed to get the project approved. Caren continuously went above and beyond to provide what was requested of her, and provided the documentation needed in an efficient and remarkable time frame. At times providing the requested documentation the same day or within hours of my request!!! This is unheard of in the industry. In a time when we struggle daily to receive even the most minimal or decent customer service from most property management companies, it is a welcome change to work with a property manager and company that truly does represent their company in putting the customer first. Thank you Caren Oliva and PPM for an outstanding job and assisting me in getting our condo project approval to the finish line!!!

Have worked with them for the last 10 years and would highly recommend them. Very professional and customer oriented.

Great Service, Fast replies

Shelly and the team was very responsive to a recent plumbing issue that had to go through a PPM contractor. Job was handled quickly. We happy with the results.

Working with the Personalized Property Management team has been a fantastic experience. They are a true partner and a pleasure to collaborate with!

I have had Personalized Property Management as property managers for my place in La Quinta for a few years. The HOA committee actually changed to another company for awhile but changed back to PPM. That pretty well sums up how good their company is. I am glad we have them back again as I was not happy to switch and the customer service from the other place was frustrating to say the least.

Appreciative pf the Association Managers prompt response to my question.

I live in, and serve on the board of, an HOA community for which PPM is the property manager. Rich Warfield, head of PPM, has for many years gone above and beyond in providing service to our HOA, and the same is true of PPM's onsite staff. Dealing with and handling the concerns of many homeowners is a difficult and challenging task, often made more difficult by the unfortunate, negative, actions and antics of certain homeowners within the community. Property management is a tough, competitive business with difficult demands, but PPM does an excellent job of serving my community and its residents.

In regards, in my many years working on HOA boards here in the desert, I have found no other management company as professional, ethical and honest as PPM (Personalized Property Management). Using their many years of experience, PPM continues to help the board and the community maintain HOA compliance and conformity to local, state and federal guidelines. In addition, I have found repeatedly that Rich and his experienced team do what is necessary to support our community by consistently showing up and helping us find ways to improve our community. I would recommend PPM above the rest. I believe they are a big part of our success as a community.

We reported a sprinkler break at 9am and by midday a gardener had repaired it. Thanks for such a quick response.

I reviewed PPM about three years ago, so I thought it was time for an update. The most significant change since my last review has been the computer software. It has improved considerably, and the enhanced reporting features allow our Board to stay on top of homeowner concerns, HOA fee collections, and architectural requests. Just as importantly, our Community Managers continue to do an excellent job handling the day-to-day responsibilities, including taxes, insurance, vendor contracts, and the many other issues that arise in managing our HOA. Overall, PPM has continued to improve its service, and I appreciate the support they provide to our community

Heidi Grasl has been my favorite employe at PPM. She is calm and very helpful. She deserves recognition for her efforts.

I really appreciate the professionalism of the PPM staff. They are courteous, very easy to work with, and quick to respond!

PPM responded within a few hours to my email about a landscape maintenance issue and did a fantastic job!

Great company